How to avoid complaints

Speaker: Angela Harkins

Date: April 24, 2020

Time: 09:15‐10:15

Room: Speaker room 3

To offer risk management tools for Dentists to effectively manage patients and avoid complaints by being more dento-legally confident.

Session objectives

  1. Know the value of communication – patients and the dental team
  2. Involving the patient in their treatment journey
  3. Choose when not to treat

Learning outcomes

  1. Apply learning to manage patient expectations
  2. Know how to apply current Duty of Candour legislation
  3. Revised knowledge of how to use the consent process in practice

eCPD development outcomes

  • A – Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.
  • D – Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.

Our new booking system includes lecture sessions to allow you to create a personalised Scottish Dental Show timetable, however lecture session entry (speaker rooms 1-4) is on a first-come-first-served basis and cannot be guaranteed.

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Updates

  • Postponed: Scottish Dental Show 2020

    In light of the latest advice from the UK and Scottish Governments, we have taken the decision to postpone this year’s Scottish Dental Show.

    Find out more »
  • Information for delegates, exhibitors and speakers regarding the COVID-19 outbreak

    Updated: 11 March 2020

    Find out more »
  • Session booking

    The Scottish Dental Show 2020 education programme booking system hasn’t opened yet as we are still finalising some content with speakers.

    Find out more »
  • Preparations in full swing for 2020

    After breaking previous records this year, preparations for the Scottish Dental Show 2020 – are well under way.

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  • Exhibitor: Dentsply Sirona

    Dental technology can transform the way you and your teams work. From digital impressions with Primescan and surgical treatment planning with Simplant to 2D/3D CBCT radiography with the Orthophos imaging family, Dentsply Sirona provides comprehensive digital workflows so you can treat cases in less time, treat more complex cases with confidence and improve the predictability of treatment.

    Find out more »
Scottish Dental Show Sponsors

POSTPONED:
the Scottish Dental Show 2020

In light of the latest advice from the UK and Scottish Governments, we have taken the decision to postpone  this year’s Scottish Dental Show to a date later in 2020.