Communicating with confidence and the comfortable dental injection technique

Speaker: Barry Oulton

Date: April 24, 2020

Time: 11:30‐12:30

Room: atrium_2

Tips for the comfortable dental injection technique (CDIT)

Session aims

The aim of this interactive hands on session is to show the use and benefits of Septodont’s products Biodentine and Ultrasafety Plus and learn the importance of some communication and language skills that will increase patient acceptance and profits.

Session objectives

• The importance of mindset for your team and patients
• How to build true rapport with all patients so they are relaxed and more likely to accept treatment
• The influence of language on the effectiveness of dental treatment
• Why even words carefully chosen by dental team members to reassure can be misinterpreted by the patient’s subconscious mind to make then feel uncomfortable and / or anxious and how to overcome that
• How to select needles for the comfortable dental injection technique
• The benefits of Biodentine

Learning outcomes

• Recognise the importance of mindset
• Explain how to build rapport easily
• Understand the impact of language
• Identify the importance of needle selection & benefits of biodentine

eCPD development outcomes

• A – Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints and raising concerns when patients are at risk.
• C – Maintenance and development of knowledge and skill within your field of practice.
• D – Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.